RMA Terms and Conditions

1. Weisung will not accept any return goods if any failed to fulfill the RMA Request Form. Please refer to our RMA procedures for details.
2. The failure product must be within warranty. The warranty period is subject to the product type. The specific time can refer to the invoice's date.
3. Warranty does not apply for any improper usage or operation in unfavorable condition or ambient unfavorable environment.
4. Weisung reserves the right to refuse RMA if any damage caused after shipped out from Weisung.
5. It is the customer's responsibility to full fill the RMA Request Form completely and clearly. The content must include RMA goods description; quantity; problem found; Weisung’s invoice number and date.
6. If the RMA information does not match with our record, the RMA goods will not be accepted.
7. RMA Request Form should be enclosed when the customer returns the failure products.
8. Weisung’s invoice (Original or copy) is needed if RMA required.
9. Customer is responsible for the freight charge on RMA return while Weisung is responsible for the freight charge on RMA replacement.
10. If the replacement goods received is still a failure item, the customer should apply RMA request again immediately within 7 days. Weisung will not accept late request on this case, which means the replacement goods only have 7 days warranty instead of one year.

RMA Procedure

Step 1: Full Fill the RMA Form with information such as invoice number, invoice date, description and quantity.
Step 2: Email RMA form or fax to our RMA Department.
Step 3: After RMA approved, all the approved RMA goods should be marked with our authorized number and sent to Weisung as soon as possible, within 7 days
Step 4: You need to clean out all labels from the return products before you return the product, and please attach the RMA Request Form.
Step 5: Once we receive the RMA goods, we will arrange the production and replacement immediately. RMA lead time will be different subject to the product and quantity.
Step 6: If the RMA replacement is over 3 months, the customer can request refund instead. The refund amount will refer to the price of purchase order or market price depends on the terms being agreed in both sides.